Request
Recieving Address: 0xa4ca478948e746c59403f27006139167bd795393
AJNA Amount: 1,000,000
Applicant and Team Information
Applicant Name: Justin Hu
Email: justinhu@metacrm.inc
About you and/or the team:
MetaCRM is a team with a rich background in both traditional tech industries and the Web3 sector. MetaCRM has developed a comprehensive suite of SaaS services that enhance marketing efficiency, personalize customer service, and leverage blockchain data for actionable insights.
Additional Links: https://metacrm.inc/
Project Information
1. What is it?
To build an advanced customer service feature and widget notification system specifically tailored for Ajna. These tools are designed for Ajna team to enhance user engagement and streamline communication.
2. What problem is being solved, how?
To address the challenge of maintaining high levels of user engagement and efficient communication in Ajna’s ecosystem, the customer service feature will offer immediate, AI-powered user support. Additionally, the widget notification system will ensure timely updates and information are delivered directly to users’ interfaces, thereby enhancing the overall user experience.
3. How will this project be a source of growth or success for Ajna? Please include a step-by-step summary of how you imagine the completed project will affect Ajna.
- Step 1: Implementation of the customer service feature and user satisfaction survey will reduce response times and increase user satisfaction.
- Step 2: Introduction of widget notifications will keep users informed and engaged, increasing platform stickiness.
- Step 3: Enhanced user experience leads to higher retention rates and attracts new users due to improved service quality.
- Step 4: Greater user base and satisfaction contribute to Ajna’s reputation as a user-centric platform, driving further growth.
4. What is/are the objective(s)?
Assist Ajna team to enhance Ajna’s customer interaction capabilities and user engagement through the integration of tailored customer service and notification features.
5. What is/are the deliverable(s)?
- A fully functional customer service feature.
- A customizable widget notification system.
- Integration documentation and user manuals.
6. What is the timeline for completing the deliverables?
3 months since the grant approval.
7. What level of support do you anticipate needing through the duration of the project?
Feedback from Ajna team for applying this tailored solution.
8. How often will progress reports be published to the forum?
At least once a month, depending on the progress.
9. What are the estimated costs associated with the full completion of this project?
The estimated costs are 10,000 USD, covering development, testing, deployment, customization, and initial maintenance phases.
10. If applicable, How will the project be maintained after completion of the grant?
Ajna team will be able to use customer service feature and widget notification in MetaCRM portal. MetaCRM team will assist in feature updates and troubleshooting with Ajna.
Additional Information
11. How will you handle a delay in your project timeline?
Delays will be addressed by reallocating resources to focus on critical path activities, potentially bringing in additional staff if necessary. Timely inform community on the forum about the delay, its cause and further action plan.
12. How will you handle a scenario where the project can’t be completed due to insufficient funding or other factors?
We will handle the project until it’s fully delivered.
13. How will you handle a scenario where the project is completed, but significantly under-budget?
Any surplus funds will be discussed with the community for potential reinvestment into further enhancing the project, possibly by adding additional features or allocating it towards future maintenance costs.